Privacy policy
Published 01 November 2026
About this policy
Slow Burn Pilates is committed to protecting your privacy. This Privacy Policy explains how we collect, use, hold and disclose your personal information, and how you can access or correct it or make a complaint.
Slow Burn Pilates is operated by Magnus Holdings Pty Ltd (ABN 15 759 050 321), alongside Brisbane Physiotherapy & Podiatry. In this policy, "we", "us" and "our" refer to Slow Burn Pilates and Magnus Holdings Pty Ltd.
We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Because our classes are delivered by physiotherapists, we are a health service provider and handle health information as sensitive information under the Privacy Act.
By using our website, booking platform or services, you acknowledge that your personal information will be handled in accordance with this policy.
What personal information we collect
We only collect personal information that is reasonably necessary to provide our classes and run our business. This may include:
Contact and identity details: name, date of birth, email address, phone number, postal address and emergency contact details
Health information: your pre-exercise health questionnaire, medical history, injuries, conditions, pregnancy or post-partum status, Clinical Pilates assessments, program notes, progress reviews, and any medical certificates you provide (for example, to pause a membership)
Booking and account information: your bookings, attendance, cancellations, waitlist activity, purchases, memberships and class pack history
Payment information: billing details and direct debit or card details. Card details are processed by our payment provider and are not stored by us.
Health fund information: your health fund name and membership details, where you provide them for rebate invoices
Communications: emails, messages, enquiries, feedback and complaints you send us
Images: photographs or video taken in the studio, where you have not opted out (see our Terms & Conditions)
Technical information: device, browser, IP address and usage data when you use our website or app
You can choose to deal with us anonymously or using a pseudonym, for example when making a general enquiry. However, we need your name, contact details and health information to book you into classes and deliver them safely.
Health information
Health information is sensitive information under the Privacy Act. We only collect it with your consent, and only where it is reasonably necessary to deliver our classes safely and appropriately. By completing our health questionnaire or Clinical Pilates assessment, you consent to us collecting and using this information as described in this policy.
If you choose not to provide health information, we may not be able to safely include you in classes.
How we collect personal information
Where possible, we collect personal information directly from you, including when you:
Create an account, book a class or make a purchase through the Slow Burn Pilates app or our website
Complete a health questionnaire, assessment or program review
Contact us by email, phone, social media or in person
Attend classes, or take part in promotions or surveys
Subscribe to our emails or interact with our website
We may also collect information from third parties, with your consent or where permitted by law, such as:
Brisbane Physiotherapy & Podiatry, if you are an existing patient and have agreed to share relevant information
Your doctor or other health practitioner, where you have asked them to provide information to us
If we receive personal information we did not ask for, we will destroy or de-identify it if we could not have lawfully collected it, where it is lawful and reasonable to do so.
How we use personal information
We use your personal information to:
Assess your suitability for classes and deliver them safely, including tailoring Clinical Pilates programs
Manage your account, bookings, waitlists, memberships, class packs and payments
Issue invoices so you can claim private health rebates
Communicate with you about your bookings, account, timetable changes and studio updates
Respond to enquiries, feedback and complaints
Send you news and offers, where you have agreed to receive them (see Marketing)
Improve our classes, website and services
Meet our legal, insurance and professional obligations, including record-keeping requirements for health service providers
We only use or disclose personal information for the purpose we collected it, a related purpose you would reasonably expect (directly related, for health information), with your consent, or where required or permitted by law.
Who we share personal information with
We do not sell your personal information. We may share it with:
Our physiotherapists and staff, as needed to deliver your classes
Brisbane Physiotherapy & Podiatry, our related practice, where relevant to your care and with your consent
Service providers who help us run our business, under confidentiality obligations, including:
Momence, Inc., which provides our booking platform and the Slow Burn Pilates app, and stores your account, booking, payment and health questionnaire information on our behalf
Stripe, Inc., which processes card and direct debit payments through Momence
Squarespace, which hosts our website, and Google LLC, which provides Google Analytics for our website
Microsoft Corporation, which provides our email, document storage and productivity tools (Microsoft 365)
Your health fund, only where you ask us to, for rebate purposes
Your doctor or other health practitioners, with your consent
Emergency services, where necessary to lessen or prevent a serious threat to your life, health or safety
Government agencies, courts or regulators, where required or authorised by law
Overseas disclosure
Some of our service providers store or process personal information outside Australia.
Our booking platform, Momence, is based in the United States and hosts data with Amazon Web Services in the United States. Momence and its sub-processors may also store or process information in other countries, including Estonia, France, Portugal, Austria and Panama. Payments are processed by Stripe in the United States. Website data is hosted by Squarespace and analysed using Google Analytics, both of which may store data in the United States. Our Microsoft 365 data is stored in Australia. Microsoft may access or process some information outside Australia, for example to provide support and security services.
Before disclosing personal information overseas, we take reasonable steps to ensure the recipient handles it in a way that is consistent with the Australian Privacy Principles. This includes choosing providers with appropriate privacy and security commitments, such as encryption of data in transit and at rest.
By providing your personal information, you consent to it being disclosed overseas as described in this policy.
Marketing
With your consent, we may send you news, offers and updates by email, SMS or app notification. Every marketing message includes a simple way to unsubscribe, or you can contact us at any time to opt out.
We never use your health information for marketing.
You will still receive service messages about your bookings, account and payments while you have an active account with us.
Cookies and website analytics
Our website and app use cookies and similar technologies to make them work, remember your preferences and help us understand how they are used. We use Google Analytics, provided by Google LLC, to understand how visitors use our website. Google Analytics collects information like pages visited, time on site, device and browser type, and approximate location. This information is aggregated and does not directly identify you. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
You can disable cookies in your browser settings, but some features of our website or app may not work properly.
How we store and protect personal information
We store personal information electronically, mainly in our booking platform (powered by Momence), Microsoft 365 (including Outlook, Teams, and OneDrive) as well as other secure cloud-based systems. Any paper records are kept securely at the studio.
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, change or disclosure. These include:
Restricting access to those who need it, with secure, password-protected accounts
Using service providers that encrypt data in transit and at rest
Training staff on privacy and confidentiality
Keeping physical records in a secure location
Data breaches
If a data breach is likely to result in serious harm to you, we will notify you and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches scheme.
Accessing and correcting your information
You can ask to access the personal information we hold about you, or ask us to correct it if it is inaccurate, out of date, incomplete or misleading. You can update many of your details yourself in the Slow Burn Pilates app.
To make a request, email hello@slowburnpilates.com.au. We will verify your identity and respond within 30 days. We don't charge for requests, but may charge a reasonable fee for the cost of providing access to large amounts of information.
In some cases, the Privacy Act allows us to refuse access, for example where it would unreasonably affect someone else's privacy or pose a serious threat to someone's health or safety. If we refuse, we will explain why in writing.
Complaints
If you have a concern about how we have handled your personal information, please contact us first at hello@slowburnpilates.com.au. We will acknowledge your complaint within 7 days and aim to resolve it within 30 days.
Changes to this policy
We may update this Privacy Policy from time to time. The current version will always be available on our website, with the date it was last updated.
Contact us
For privacy questions, requests or complaints, contact:
Privacy Officer, Slow Burn Pilates Level 1, Racecourse Village, 188 Nudgee Road, Ascot QLD 4007 or hello@slowburnpilates.com.au.
Operated by Magnus Holdings Pty Ltd ABN 15 759 050 321.